Terms of service

Last updated: October 14, 2026

Overview

BannerGlow.com is operated by Shenzhen Huake Smart Technology Co., Ltd. Throughout this website, the terms “BannerGlow,” “we,” “us,” and “our” refer to the operator of BannerGlow.com unless otherwise stated.

BannerGlow provides this website, including its information, products, tools, quotation services, customization support, customer service, and related commercial services, subject to your acceptance of these Terms of Service and other policies published on this website.

By accessing our website, placing an order, requesting a quotation, purchasing products, or otherwise using our Services, you agree to be bound by these Terms of Service.

Our online store is hosted by Shopify, which provides the ecommerce infrastructure used to operate the BannerGlow online store.

Certain international trade, quotation, invoicing, payment collection, refund processing, ecommerce, or related commercial services may be provided or supported by HUAKE LIMITED, Hong Kong, where applicable.

1. Online Store Terms

• You must have legal capacity to enter into a binding transaction under the laws applicable to you.
• You may not use our website, products, or Services for any unlawful or unauthorized purpose.
• You may not transmit viruses, malicious code, or other harmful technologies through the Services.

2. General Conditions

We reserve the right to refuse, restrict, or cancel service where reasonably necessary, including in cases involving suspected fraud, misuse, payment risks, legal restrictions, export limitations, shipping restrictions, or violations of these Terms.

You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of the Services or website content without our prior written permission, except where permitted by applicable law.

3. Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to ensure that product descriptions, technical specifications, dimensions, images, pricing, availability, and other website information are accurate and current.

Product specifications, appearance, packaging, configurations, components, availability, or pricing may change from time to time.

Where a specific technical parameter, compatibility requirement, installation condition, or project specification is important, customers should confirm the relevant information with us before ordering.

4. Modifications to Services and Prices

Prices, product availability, specifications, promotions, and Services may change without prior notice.

We may modify, suspend, or discontinue any part of the website, Services, or product offering where reasonably necessary.

5. Products and Services

Certain products may be available only online, by quotation, by customization, or in limited quantities.

Product images are provided for reference. Actual appearance, color, brightness, dimensions, finish, packaging, or other characteristics may vary due to display settings, manufacturing tolerances, product revisions, or batch differences.

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

6. Product Selection, Compatibility, and Installation

LED signs, digital signage, advertising displays, LCD or LED display products, controllers, power supplies, mounting systems, and related components may involve technical compatibility requirements, including:

• Input voltage, current, and power requirements
• Signal formats and interfaces
• Controllers, media players, and receiving systems
• Communication protocols and software compatibility
• Mounting structures and installation dimensions
• Indoor or outdoor application requirements
• Brightness, viewing distance, and environmental conditions
• Network, content, or operating-system requirements

Customers are responsible for confirming that products are suitable for their intended application and compatible with related equipment, software, accessories, mounting systems, and installation conditions.

Where professional electrical, structural, or technical installation is appropriate, products should be installed and configured by qualified personnel in accordance with applicable instructions, safety requirements, and local regulations.

7. Orders, Billing, and Account Information

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including where there are pricing errors, inventory issues, payment concerns, suspected fraud, technical incompatibility, shipping restrictions, or other legitimate reasons.

You agree to provide accurate, current, and complete billing, shipping, contact, and account information.

Payments may be processed through Shopify Payments, PayPal, bank transfer, or other approved payment methods depending on the transaction.

8. B2B, Wholesale, Customized, and Project Orders

B2B, wholesale, customized, large-volume, specially procured, OEM, or project-based orders may be subject to additional written commercial terms.

Such terms may appear in quotations, proforma invoices, commercial invoices, purchase orders, specifications, drawings, contracts, or other written transaction documents.

For certain international B2B transactions, HUAKE LIMITED may participate in or support international trade, quotations, invoicing, payment collection, transaction documentation, or related commercial arrangements.

HUAKE LIMITED may appear as an invoicing, payment, or international trade entity on applicable quotations, proforma invoices, commercial invoices, payment instructions, or related transaction documents.

Where separately agreed written terms conflict with these general Terms of Service, the separately agreed terms will take precedence for the applicable transaction to the extent permitted by applicable law.

9. Customized Products and Project Specifications

Customized signage, display products, OEM products, or project-specific configurations may be produced according to specifications, drawings, dimensions, branding requirements, or other information approved by the customer.

Customers are responsible for reviewing and approving applicable specifications, dimensions, artwork, technical requirements, or other confirmation materials before production where approval is requested.

Changes requested after approval or production begins may result in additional charges, delays, or cancellation restrictions.

10. Optional Tools and Third-Party Services

We may provide access to third-party tools, software, payment services, logistics services, applications, or other external services.

Such services may be subject to separate terms and privacy policies established by the relevant third-party provider.

11. Third-Party Links

Our website may contain links to third-party websites or resources.

We are not responsible for the content, accuracy, availability, security, or privacy practices of third-party websites or services.

You should review applicable third-party terms and policies before entering into transactions or providing personal information.

12. User Comments, Feedback, and Submissions

If you submit reviews, comments, suggestions, ideas, artwork, technical feedback, or other content, you represent that you have the right to provide such content and that it does not violate applicable law or third-party rights.

We may use feedback or suggestions for legitimate product, service, and business improvement purposes, unless otherwise agreed in writing.

13. Personal Information

Personal information collected through our website and Services is handled in accordance with our Privacy Policy.

14. Errors, Inaccuracies, and Omissions

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping, availability, or other matters.

We reserve the right to correct such errors and, where reasonably necessary, modify or cancel affected orders.

15. Prohibited Uses

You may not use the website or Services:

• For unlawful or fraudulent purposes
• To violate intellectual property or other legal rights
• To transmit malicious code or interfere with website security
• To attempt unauthorized access to systems or accounts
• To collect information about others unlawfully
• To interfere with the operation or integrity of the Services
• To engage in abusive, deceptive, or harmful conduct

We may suspend or terminate access where these restrictions are violated.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” basis without warranties beyond those expressly provided in applicable product documentation or written commercial agreements.

We do not guarantee that the website will always be uninterrupted, error-free, or free from all security risks.

Nothing in these Terms limits any warranty, remedy, statutory right, or consumer protection that cannot lawfully be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Huake Smart Technology Co., Ltd., HUAKE LIMITED where applicable, and their respective affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, Services, or products.

We are not responsible for losses caused by improper product selection, incompatible equipment or software, unauthorized modification, incorrect installation, improper mounting, incorrect configuration, misuse, or operation outside stated product specifications, except where liability cannot legally be excluded.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless BannerGlow, Shenzhen Huake Smart Technology Co., Ltd., HUAKE LIMITED where applicable, and their respective affiliates or service providers from third-party claims arising from your unlawful use of the Services or material violation of these Terms.

19. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

20. Termination

These Terms remain effective while you use our Services. We may suspend or terminate access where reasonably necessary, including where a material breach of these Terms has occurred.

Obligations that by their nature should survive termination, including payment obligations, intellectual property provisions, liability provisions, and dispute-related provisions, will continue to apply.

21. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any applicable separately agreed commercial terms, constitute the agreement governing your use of our Services and applicable purchases.

22. Governing Law

These Terms are governed by the laws of the People's Republic of China, without prejudice to mandatory consumer rights or protections that may apply in a customer's jurisdiction.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business operations, policies, commercial arrangements, or legal requirements.

The updated version will be published on this page together with the revised “Last updated” date.

24. Contact Information

If you have questions regarding these Terms of Service, please contact:

BannerGlow
Operating Entity: Shenzhen Huake Smart Technology Co., Ltd.
Email: info@bannerglow.com
Phone: +86-137-2344-6336

Address:
3rd Floor, Building D, Sanwei Qinyu Industrial Zone,
Sanwei Community, Hangcheng Subdistrict,
Bao'an District, Shenzhen, Guangdong, China 518100