Support
We’re here to help you choose, install, set up, and use your BannerGlow LED and LCD display products with confidence. Whether you’re looking for the right display for a retail store, commercial advertising, exhibition, digital signage, or another display project, or you already own a BannerGlow product and need assistance, our support team is here to help.
Our support covers product selection, installation and setup, display and content questions, troubleshooting, order and shipping assistance, and after-sales support.
Product Selection Support
Not sure which LED or LCD display is right for your needs?
Tell us about your application, installation environment, required display size, and other project requirements. We can help you better understand the differences between available BannerGlow products and identify options that may be suitable for your project.
Helpful information includes your application, installation location, available installation space, desired screen size, and the type of content you plan to display.
Installation & Setup Support
If you have questions about installation, assembly, connections, mounting, or initial setup after receiving your product, contact us for assistance.
Please provide the product name or model, details about the installation environment, and relevant photos whenever possible. For connection or installation questions, photos of the actual setup can help us better understand your situation.
Display & Content Support
Having trouble displaying images, videos, advertisements, or other content on your LED or LCD display?
Let us know the product you are using, how it is connected, and what issue you are experiencing. This may include a screen that is not displaying correctly, content playback issues, abnormal images or video, connection problems, or difficulties during setup.
Troubleshooting
If your BannerGlow display is not working as expected, please describe the problem in as much detail as possible.
Include the product name or model, current screen condition, connection details, installation environment, any error messages, and what happened before the issue appeared. Photos or videos can be especially helpful when identifying display or installation problems.
Order & Shipping Support
If you have a question about your order or shipment, please include your order number when contacting us.
We can assist with questions related to order information, shipping, received products, package contents, product quantities, and other order-related concerns.
After-Sales Support
If you notice an issue after receiving your BannerGlow product, or experience a problem during use, please contact our support team.
Provide your order number, product name or model, a detailed description of the issue, and relevant photos or videos. We’ll review the information you provide and help determine the appropriate next step.
Before Contacting Support
To help us understand your request more efficiently and reduce unnecessary back-and-forth, please provide as much relevant information as possible when contacting us.
- Order number (if applicable)
- Product name or model
- Detailed description of your question or issue
- Photos or videos showing the product and screen condition
- Installation environment and connection method
- Error messages or abnormal display behavior (if applicable)
The more complete the information you provide, the easier it will be for us to understand your situation.
Still Need Help?
If you haven’t found the answer you need, or you need further assistance with a specific BannerGlow LED or LCD display product, contact our support team. Please include your order information, product details, and a clear description of your question or issue.
Email Us: info@bannerglow.com