Shipping policy
Last updated: October 14, 2026
BannerGlow.com is operated by Shenzhen Huake Smart Technology Co., Ltd. We ship display products, signage, accessories, and related equipment to customers in major markets worldwide.
Shipping methods, costs, and delivery times may vary depending on the product, destination, package size, weight, order value, and available logistics options.
1. Shipping Destinations
We ship to most major international markets, including destinations in North America, Europe, Oceania, Asia, the Middle East, South America, and other supported regions.
If your destination is not available during checkout, please contact us at info@bannerglow.com for a shipping quotation.
Shipping availability may depend on product type, package dimensions, local import restrictions, carrier coverage, and other logistics conditions.
2. Fulfillment Locations
Orders may be fulfilled from China, Hong Kong, or other available fulfillment or logistics locations depending on inventory, product type, destination, and shipping arrangement.
The fulfillment location for an order may vary and does not necessarily correspond to the operating entity or invoicing entity.
3. Free Shipping Policy
Eligible orders of USD $399 or more qualify for free standard shipping to supported destinations.
Free shipping applies only to eligible products and orders.
Certain products, product categories, oversized items, heavy products, special-order products, customized products, project products, or other products specifically identified as excluded from free shipping do not qualify for the $399 free-shipping offer.
Where a product is excluded from free shipping, the applicable shipping cost will be shown at checkout or provided separately before the order is confirmed.
Orders below USD $399 may be subject to shipping charges based on the applicable logistics method and destination.
4. Shipping Charges
Shipping charges, where applicable, may be calculated based on factors including:
- Shipping destination
- Product type
- Order value
- Package weight and dimensions
- Shipping method
- Remote-area surcharges
- Oversized or heavy-item handling requirements
- Special packaging or project requirements
Where shipping cannot be calculated automatically, we may contact you with the applicable shipping quotation before processing the order.
5. Shipping Methods
Depending on the product and destination, available shipping methods may include:
- Express courier
- Standard parcel shipping
- Air freight
- Sea freight
- Truck or regional freight services
- Project-specific logistics arrangements
The most appropriate shipping method will depend on product size, weight, destination, delivery requirement, and overall shipping cost.
6. Order Processing Time
In-stock standard products are generally processed within 1–3 business days after payment and order confirmation.
Processing time may be longer for:
- Customized or made-to-order products
- OEM products
- Large-volume orders
- Project-specific configurations
- Products requiring special testing or preparation
- Orders placed during public holidays or peak periods
Where a specific production or preparation period applies, the estimated lead time may be stated on the product page, quotation, proforma invoice, or other transaction document.
7. Estimated Delivery Times
Estimated transit times after shipment may include:
- Express Shipping: approximately 3–10 business days
- Standard Shipping: approximately 7–20 business days
- Air Freight: arranged according to destination and shipment
- Sea Freight: arranged according to destination, route, and project requirements
These are estimates only and are not guaranteed delivery dates.
Delivery may be affected by customs clearance, carrier delays, weather, holidays, remote-area delivery, logistics congestion, force majeure events, or other circumstances outside our reasonable control.
8. Tracking Information
Tracking information will normally be provided after the order has been shipped where tracking is available for the selected logistics method.
Freight, sea, air, or project shipments may use shipping documents or carrier references instead of standard parcel tracking numbers.
9. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other government or carrier charges.
Unless expressly stated otherwise on the website or agreed in writing, such charges are the responsibility of the customer or recipient.
Customers are responsible for ensuring that the products may be lawfully imported into the destination country or region.
We may provide reasonable commercial documents or shipping information to support customs clearance where applicable.
10. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information, including recipient name, company name where applicable, street address, postal code, phone number, and other information required by the carrier.
Additional costs or delivery problems caused by incorrect, incomplete, or outdated shipping information may be the responsibility of the customer.
If you notice an address error, please contact us as soon as possible. Once an order has shipped, address changes may not be possible.
11. Lost or Damaged Shipments
If a shipment appears to be lost, visibly damaged, or incomplete, please contact us as soon as possible.
For damaged shipments, please retain the product and all packaging and provide clear photos or videos of the package and affected product.
We will review the situation and work with the applicable carrier or logistics provider where appropriate.
12. B2B, Wholesale, Customized, and Project Shipping
B2B, wholesale, customized, large-volume, or project orders may require separate logistics arrangements.
Such transactions may use express courier, air freight, sea freight, truck freight, customer-designated freight forwarders, or other agreed shipping methods.
Shipping terms, freight charges, delivery arrangements, Incoterms, customs responsibilities, and other logistics conditions may be separately stated in a quotation, proforma invoice, commercial invoice, purchase order, contract, or other written agreement.
For certain international B2B transactions, HUAKE LIMITED, Hong Kong, may participate in or support international trade, invoicing, payment collection, shipping coordination, logistics documentation, or related commercial arrangements.
13. Returns and Shipping Costs
Return eligibility and return shipping responsibilities are governed by our Refund & Return Policy.
Most eligible products may be returned within 60 days after delivery, subject to the applicable return conditions.
14. Contact Us
If you have questions about shipping, delivery, freight arrangements, or an existing shipment, please contact:
BannerGlow
Operating Entity:
Shenzhen Huake Smart Technology Co., Ltd.
Email:
info@bannerglow.com
Phone / WhatsApp:
+86-137-2344-6336
Address:
3rd Floor, Building D, Sanwei Qinyu Industrial Zone,
Sanwei Community, Hangcheng Subdistrict,
Bao'an District, Shenzhen, Guangdong, China 518100